How will parking at Blackheath Lane be managed?

QUESTION:
Could you please let us know how the parking will be enforced at Blackheath Lane? At those sites with a lodge and barrier, it’s easier to see how parking can be controlled, but at BHL it’s effectively an open car park, as the barrier is not manned.

Every morning there are lots of cars that pull into the BHL car park to drop off school children who go to the nearby school. Some drivers are a liability and literally just drive in to the car park and then stop, and there have been a number of near misses in the past due to this type of driving behaviour. There are also sixth formers who park at the BHL campus as they are not allowed to park at the school. Could you also please let us know how these aspects will be controlled at BHL?

 
ANSWER:
We are working with our landscape architects to investigate the feasibility of installing barriers and card readers at Blackheath Lane. Sixth form students will not be eligible to apply for a parking permit and so if they continue to park here they will be issued with a parking charge notice.

When is the December payday?

QUESTION:
Please could you confirm on which date salaries will be paid in December. Will it be paid Wednesday 19th (the last working Wednesday before the end of the month) which would then give an very long 6 week period until the next pay-day, or on some other date?

 

ANSWER:
We can confirm that the December payday will be on Wednesday 19th December 2012.  Thank you.

What measures are in place to ensure new staff receive a high quality induction?

QUESTION:
What measures are in place to ensure new staff receive a high quality induction? The document ‘Steps to Success – Managing Induction within Faculties, Schools and Services’ describes a high quality induction experience that not many colleagues seem to have experienced in reality. In fact, many have not even seen this document – some are relatively new colleagues.

 

ANSWER:
In order to ensure that all staff receive a high quality induction there are a number of steps that are currently being taken. The first of which is through the University Professional Development forum. At the meeting held on the 7th September, University Induction was the main area of discussion. All present discussed an evaluation summary report based on induction evaluation gathered from new starters earlier in the year.

The summary report highlighted a number of changes that either have or will be implemented as soon as possible:
•Induction evaluation questionnaire to be sent to new starters every three months going forward
•Introduction of an email/letter to all new starters highlighting the University Induction documentation and online visual welcome
•Amendments and updating to Induction checklists used within the Induction documentation
•Amendments and updating of Induction documentation to highlight importance of staff who transfer roles internally or gain promotion
•Business Managers to highlight the importance of induction to their respective S/FMT’s
•Professional Development Forum to monitor induction evaluation reports

A number of the above actions have already been put into place, such as Business Managers highlighting the importance of induction within their areas. As a result of this we have seen up to a 35%* increase in the areas covered during local level induction such as Appraisal, Mentoring and Health and Safety. In addition, there has been up to 71%* increase in the number of new starters who have accessed the University Induction Visual Welcome. We hope this to increase further with the introduction of a welcome email/letter to each new member of staff.

*percentage based on number of staff who completed the questionnaire.

Can we be kept informed about changes to Thesis?

QUESTION:
When changes are made in how thesis operates could thesis users be informed rather than finding out through trial and error or a query to 3800 as to why the system isn’t working?  This would save time and frustration.

 

ANSWER:
Amendments to Thesis are made following consultation with appropriate staff through an established User Group and are communicated through the University News, Events and Announcements RSS channel.

It is difficult to provide more specific information about the particular problem alluded to in this question without further information.  If you would like to discuss further, please contact Dr Noel Morrison, Academic Registrar and Director of Student Experience, on n.morrison@staffs.ac.uk or ext: 4960.

 

Could you provide an update about the acquisition of parking permits please?

QUESTION:
Could you provide an update about the acquisition of parking permits please?

How will we have to apply and what is the time frame for this?

 
ANSWER:
We are finalising the permit scheme, taking into account all of the feedback and suggestions that we have received. We will be opening the application process very soon and at that time will share all of the relevant information.

Can we have a ‘Children Crossing’ sign by the nursery?

QUESTION:
Please can we have a sign outside the nursery saying ‘Children Crossing’ as there is not enough awareness amongst drivers that there may be pedestrians on the road (sometimes with very short legs) and despite the speed bumps they come down very fast.

 

ANSWER:
Thank you for the suggestion. We will review the signage in this area to see what we can suggest, to improve awareness that children may be crossing as well as general safety instructions.

Will all ‘ad hoc’ visitors need to announce themselves at the lodge?

QUESTION:
Following on from your response below concerning visitor parking:

Many of our visitors are known about and arranged in advance with the opportunity to send a visitor permit to them prior to their visit.

Most visitors announce their arrival to the teams in the lodges who can then manage and monitor their parking but for the few who may tailgate, the car park signage will make it very clear that to park without a permit will result in the issue of a parking charge notice. If an individual has not made themselves known or displayed a permit then it is likely that they will be issued with a parking charge notice. If it turns out that this has been issued in error then it will be cancelled.

When a popular film is showing at the film theatre – there will be a lot of ad hoc visitors turning up on the night to park, these people will not necessarily have been known about in advance, so will not have been issued with a visitor permit prior to their visit, so will all of these ad hoc visitors  have to then announce themselves at the lodge and be issued with a permit on the night so that they can park ?

If this is the case, this will certainly cause hold ups, as it gets very busy in the car park if there is a popular film showing – and as you state if people are parking without a permit then they will receive a parking charge notice.

Also this must mean that staff will be present at the lodge to manage all of this – because at the moment when visiting the film theatre in the evening we rarely see anyone at the lodge, so is this going to change ?

 

ANSWER:
The lodge on College Road will be demolished soon as part of the landscaping project.  The team operates from the leek Road lodge and we have new car park barriers being installed at the new entrance to the car park where an intercom will connect visitors to the team.  While we have made every effort to consider all possible scenarios in planning the car park management procedures, it is likely that these will evolve with experience and handling visitors to the university may be one of these examples.  Safety and customer service remain our key priorities.

 

Will the felled trees on Leek Road be replaced?

QUESTION:
Along Leek Road where the new car park has been built, a lot of lovely trees have been felled. Will new trees replace them? As the new car park has supposedly been landscaped, but along Leek Road it looks quite bare without the trees.
ANSWER:
We have had to remove some trees to enable the progress of the landscaping project, which is set to transform the campus. By the end of the project, we will have planted significantly more trees than we have had to remove. The project is being completed in phases and there is still much work planned for Leek Rd.

How will visitor car parking be policed?

QUESTION:
If visitors to the university can park for free, which is implied in your statement below:

Film theatre customers are considered visitors to the University and we do not expect visitors to purchase a car parking permit.

How will be this be policed – as this could be open to abuse?

In effect, anyone could turn up at the car park and state that they are a visitor and park for free.

This will not be fair on the staff and students who paying the parking permit.

Please explain how this will work?

Thank you.

 

 

ANSWER:
Many of our visitors are known about and arranged in advance with the opportunity to send a visitor permit to them prior to their visit.

Most visitors announce their arrival to the teams in the lodges who can then manage and monitor their parking but for the few who may tailgate, the car park signage will make it very clear that to park without a permit will result in the issue of a parking charge notice. If an individual has not made themselves known or displayed a permit then it is likely that they will be issued with a parking charge notice. If it turns out that this has been issued in error then it will be cancelled.

Who else falls into the ‘visitor’ category for parking?

QUESTION:
Given that Film Theatre visitors will not be charged for parking, how will arrangements be handled for parents dropping off and picking up at the Nursery (something which can sometimes take up to half an hour)? Also, how will casual visitors to the Sports Centre be handled? Many people attend for a class or a game of football once a week (for example) and are not members. Will both of these groups fall into the ‘visitor’ category?

 
ANSWER:
There are many different categories of visitor to the university who will not be expected to have a permit but who we will manage through the campus teams, car park barriers and CCTV. We will have day visitor permits for use as well as the ability to cancel a parking charge notice if one has been issued in error.