Why is the university so appallingly awful when it comes to communicating with staff?
On the day the official announcement about the closure of Stafford campus came out, staff and students going to the main canteen found it locked with a notice stating that it was closed due to unforeseen circumstances and directing everyone to the upstairs snack bar.
The immediate conclusion was that the university had already begun to close facilities at Stafford Campus. In fact, the closure was due to a gas problem but since there was no information, people opted for the most logical alternative explanation. Why not put up a notice saying due to equipment failure? Why not give an indication of when the canteen would be likely to reopen? Better still, why not email everyone on Stafford campus to inform them and prevent unnecessary trips across to the closed canteen?
This is a small example but it illustrates the communication gap.
Unfortunately the Catering Team have had technical difficulties in The Terrace since Wednesday PM. Aware that this would cause disruption to staff and students, they followed the usual communications process of sending an RSS message to all staff, and also put an announcement up on the University social media sites.
All staff emails have not been used for these kind of messages since the staff blogs were set up to be shared via RSS in 2010, as a result of the staff internal communications survey.
You can view the original post on the blog, which is available through all staff members email accounts.