What is the process for Ask Executive?

QUESTION:

Please confirm:

• How many questions were received by Ask Executive in the period 1 Jan-30 June 2014.
• How many questions were answered.
• What was the process for deciding which questions were answered.

ANSWER:

Thank you for getting in touch.

There have been a total of 43 questions received for publishing on the RSS Channel in the period of 1 January 2014 – 30 June 2014 (excluding those sent for inclusion in the Executive Question Time event and the Stafford Consultation meetings).

Of those received, 40 were published.

It is only myself that has access to the Ask Executive email account.  Once a question is received, I completely anonymise the email contents before sending on to the most relevant member of Executive for a response.  We always aim to have the complete post published within the week, however, during busy periods, in the event that extra advice needs to be sought from expert colleagues around the University, or the relevant member of Executive or myself is away from the University, it can sometimes take longer.

The only circumstances in which a question would not be published on the channel (aside from missing an email due to human error on my part!) is if it uses inappropriate language or may cause offensive, if it uses the names or personal information of individuals and may be deemed as derogatory, or if the subject matter is judged to be inappropriate for the the forum and could be better dealt with elsewhere.  In these cases, the individual is contacted by myself and asked to rephrase the question to protect anonymity, or they are given an explanation from Executive as to why their question cannot be published.

If you would like to discuss the process or have any further questions, please feel free to get in touch.

Regards,

Judy O’Brien, Communications Manager

j.l.o’brien@staffs.ac.uk or ext: 4345