Why is security based on College Road?


Can someone advise why the onsite security is located on College road when the majority of students live, work and park on Leek road site at Stoke please?


The University works with a professional security contractor to provide security services out of hours in the Campus Control Room, Library and in Student Residences. At all other times we don’t have a specific security presence although the Campus Team is responsible for monitoring CCTV and alarms and can provide assistance in an emergency. Over the recent summer, the Campus team transferred their main base of operation to the Campus Control Room, located in the Cadman building from the lodge on Leek Road. This was a collaboration with Information Services and provides a presence on College Road, particularly necessary during the periods when the library is open 24/7. In halls, we have a dedicated team who manage any issues for students directly from their base in Coalport on Leek Road and we maintain a crew room at Bush House as well as staff to cover Leek Road lodge between 7am and 10am most days.

Why do services close so early on Open Days?


Why did the coffee shop and student shop (Stafford) close so early on the Saturday Open day?

It was most inconvenient meaning our visitors and staff had nowhere to go for refreshments.


We have passed on your comments to the Students’ Union with regards to their shop. As far as Grumpy Mule is concerned, the Campus and Commercial Services management team have taken feedback on board and will make sure that catering outlets are open for the duration of Open Day activity on 6 December – Thank you.

Where is the main reception in Stoke?



Does the Stoke Campus have a main, sign-posted reception?
I know we have a nice one in Brindley but it’s never staffed.



The University currently has receptions in Cadman, Brindley and the Science Centre in addition to the faculty and school receptions across campus. These areas are staffed by Campus and Commercial Services when we have resource available to do so.

Are security arrangements on campus being reviewed?


We are shocked and deeply saddened to hear about the attack on two of our own students and death of one of them in Shelton, and our thoughts are with her family and friends.
In light of this dreadful incident, there are, quite naturally, great concerns around security on campus and in its immediate vicinity (including the Shelton area which many of us routinely have to walk through from our offices to the car parks). I would like to ask Executive whether security arrangements on and around campus are being reviewed, and what steps are being taken to provide a higher level of security to students and staff.
Thank you.


We would like to reassure colleagues and students that recent tragic events were a result of an isolated incident and suggest no increased threat to anyone on campus or in the surrounding area. Security is very important to the University and we have extensive CCTV coverage on campus plus very close working relationships with the local Council CCTV and security team as well as the Police and professional security experts. Our Police Liaison Officer, PC Simon Stone is on campus most days and works very closely with colleagues across the University. We are continually reviewing the effectiveness and appropriateness of our security arrangements which we will continue to do.


Could hand sanitisers be installed?


I’ve just been teaching a group of second year students.

They are really engaged and attendance is good within the group…however fresher’s flu mixed with seasonal colds is upon us. I don’t know how much this impacts upon attendance – both staff and students – but I guess it’s somewhat significant.

Therefore…could the University consider installing hand sanitisers across the campuses (inc. large lecture theatres) to help prevent the spread of the germs alike other public buildings where large groups of people gather?


We did consider this a few years ago when swine flu was an issue, but after careful consideration decided against it because of the size and scale of the estate, the predicted effectiveness and the cost implications. We will however be happy to look into this again.

Can you give guidance on the parking policy please?


Last week, following the email from Mark Hattersley, I began the process of applying for a new permit, but when I read the District Enforcement Privacy Policy, I didn’t proceed. However, as I am concerned I will not get a permit in time, I am applying this morning. Would you kindly read the policy and let me have any feedback on its content please? (http://www.district-enforcement.co.uk/regulation/privacy-policy.html)

I am no legal expert (quite the opposite), hence my concerns are as follows:

• They will collect information about my (works) PC for their administration but also to pass information to their advertisers
• Data may be transferred to, stored at and processed by staff at a destination outside the EEA. However District Enforcement will only take “…all steps reasonably necessary to ensure your data is treated securely…”
• They have a statement reading “Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk…”

The last point is particularly worrying as they are stating that the responsibility for the security of my application is mine – how can this company put the onus on me when I am using their application process that they have put in place?

Many thanks in advance for any guidance you may have regarding the wording of this policy.


Although this is not a definitive legal position, we feel that the terms and conditions are very standard approaches that appear in most privacy policies for online services. They form the standard for privacy policies for most companies and so should not be cause for concern.

Why are the barriers up at Clarice cliff?


Could we have the barrier down on the Clarice Cliff car park until the lighting renovations are complete? As a member of staff and student who is often here until dark, I don’t like the thought that anyone can park up and hang out in this darker area unapproached. I’m sure district enforcement are not working that late to dissuade any non-permit holders from being in this vicinity.


The barrier is raised because of problems reading access cards. The card reader is due to be replaced with an upgraded one and as soon as this work is completed, the barrier will be back in full operation. The car parks are not patrolled by District Enforcement but by the Campus and Residences Teams who do have a presence on campus 24 hours a day. There is also good CCTV coverage of the area.

Will I receive a parking ticket for not displaying a tax disc?


Part of the terms and conditions for a car park pass on campus states that you agree to ensure that your vehicle displays a valid car tax disc. Now that the DVLA has done away with paper tax discs, how can this condition be enforced? My car falls within this bracket and after renewing my car tax at the end of September, I am no longer in receipt of a paper tax disc to display. My concerns are:

1. How likely is it that I will receive a ticket for not displaying a valid car tax disc?
2. How likely is it that my access to the car park will be blocked because I am not displaying a valid car tax disc?
3. How can I be sure that numerous car park spaces are not taken up by vehicles that are no longer being taxed and therefore should not be parked on campus?


The reason that vehicles need to be taxed in order for their car park permit to be valid is so that vehicle owners are unable to park a car at the University either without tax or because it is declared as off the road (SORN Statutory Off Road Notice). There have been occasions in the past where this has happened and spaces have been unavailable for long periods of time. The change that has come into force this month does make it harder for us to see whether a vehicle is taxed or not but under no circumstances is the University able to issue a parking charge notice for not having road tax.

All staff and students who have a current access or student card can gain access to the car parks however in order to park a vehicle they must be able to display a valid permit.

We will not be actively checking road tax but if we find out and verify that a vehicle doesn’t have any road tax then the permit for that vehicle will become invalid and the car will be issued with a parking charge notice for displaying an invalid permit.

The changes which have eliminated the need to display a paper road tax disc do make it harder to check whether a car is taxed but this has been considered by the Government in deciding on this measure and anyone choosing to drive an un-taxed vehicle runs significant risk of being detected by things like automatic number plate recognition using CCTV cameras, which are plentiful throughout the country.

The University hopes that all staff, students and visitors who drive to campus do so responsibly and comply with legislation.

When were staff asked to feedback on parking permits?


Yesterday you answered a question regarding staff members being able to apply for a student car parking permit whilst studying.

Regarding the Q why can’t it be £35 for students that don’t want/need/have 2 cars the answer was:
“Staff are more likely to share cars with partners and family members and therefore it is more convenient to be able to register both cars rather than use the counterfoil option. This was agreed following feedback.”

My question is where did you get this information from? When were staff invited to provide feedback on car parking? I cannot recall being asked to provide any feedback. I do not know anyone within my extended team that shares a car with partners and family members and indeed a few, including myself, struggle to keep one car on the road.


The Vice-Chancellor invited feedback when we were initially exploring ways to manage our car parks and address the serious health and safety concerns as a result of inappropriate parking in 2012. When plans for car park management were shared with colleagues we invited further feedback and at this point we received lots of requests for colleagues to be able to register more than one vehicle. Last year we issued 4113 permits across the campuses and 12% were for multiple vehicles.

Can members of staff apply for a student parking permit?


Can members of staff who are also studying at the University use their Student alias to get a cheaper parking pass?

If this is a yes (and I see no reason why it shouldn’t be) then why is there no option for all staff to just pay £35 for a single car if they don’t wish to register two? It doesn’t seem fair that staff who are also studying here can get a £15 reduction.


Any enrolled student can apply for a student parking permit.

The permit fee is not based on whether or not you can register multiple vehicles. Students are only able to register one vehicle because the likelihood of them having access to more than one car on a regular basis is low. If a student does need to attend in a different car then they can use their counterfoil in exchange for a temporary permit. Staff are more likely to share cars with partners and family members and therefore it is more convenient to be able to register both cars rather than use the counterfoil option. This was agreed following feedback.