Can I get partial reimbursement for my parking permit?

QUESTION:

I see the parking permits are going up to £50 a year from September. I am going on maternity leave from October. Is there a way I can get a partial year reimbursement since I will not need the remaining 46 weeks parking?

ANSWER:

Final decisions regarding car park management for September are being considered at the moment, however the annual charge for a parking permit is not refundable.

Any individual who needs personal assistance with parking related queries can e-mail parking@staffs.ac.uk. Thank you.

Can I use a temporary parking permit if I change my car?

QUESTION:

I have a £20 parking permit and am due to change my car. The company issuing the permits says it will cost another £5 to alter the permit!

Alternatively, I can use a temporary permit until it’s time to renew the existing one, avoiding this extra charge. Can you assure me I won’t be fined if I do so?

ANSWER:

Any permit holder can exchange their permit counterfoil for a temporary visitor permit on occasions when they need to use a different car from that registered. Anyone displaying a valid temporary visitor permit will not be issued with a parking charge notice.

Temporary visitor permits are available from the Campus Lodges and receptions at Health Sciences in Blackheath Lane and from receptions in the Science Centre, Brindley and Cadman buildings in Stoke.

Why do some staff think it’s acceptable to ‘reserve’ parking spaces?

QUESTION:
Is it possible at answer why some staff deem it acceptable to use bollards hanging around the car park, to reserve parking spaces for their colleagues on the College Road Car Park? We have witnessed members of staff remove bollards from the top corner of the car park and proceed to park their cars there. We thought the spaces were on a ‘first-come, first-served’ basis, is this not now the case?

Perhaps it might be an idea if colleagues from Estates ensure that all spare bollards are removed if not required to prevent this from happening? Perhaps all members of staff and students should receive an email from Executive stating that these practices are not acceptable with perhaps a warning that anyone found doing this may find that they are banned from parking on University premises? It is confusing because it may be that Estate staff had a request for reserved parking for visitors only to have staff remove the bollards because they could not be bothered to walk across from Leek Road?

ANSWER:

Thank you for highlighting this issue. Car parks are managed by the Campus and Commercial Services team who are often asked to reserve spaces for visitors. They try wherever possible to accommodate these requests in support of University business and currently traffic cones are used to mark reserved spaces.

Wherever feasible, it is easier to reserve spaces at Leek Road where they can monitor spaces from the lodge. At College Road, they aren’t able to monitor the spaces and do find that both staff and students regularly move or remove cones, and the bollards from the current landscaping works, so as to park in reserved spaces themselves.

Once the landscaping project is finished and car park barriers are all operational, it will be easier for the team to manage spaces and crack down on these kinds of serious offences, but for now we rely on the support and goodwill of our colleagues who in the most part do leave reserved spaces alone.

When the work is finished, the Campus and Commercial Services team will also be able to review the use and storage of cones to minimise the opportunities for them to be used incorrectly in the future.

Are we loaning out our car parks for external events? – update

Dear Colleagues,

Please note that the organisers of the 10k race have now changed the event date to Sunday 29 September 2013, however we will still be offering our support.

 

QUESTION:
There’s a rumour that the University has agreed to lend/loan out part of the Leek Road car park for an event, external to the University, on the 21 September. Is this correct?
ANSWER:
The Campus team has agreed to support organisers of a local 10k race, by offering some parking on Leek Road, at the rear of the lodge to participants on the morning of September 21. Any spaces that are used will be vacated by 10am.

We are approached a couple of times a year by organisers of weekend community events looking for support in the form of some car parking spaces and we try whenever possible to help. We are aware that there will be lots of activity on campus during that weekend but are confident that we can support this event without compromising either intake or open day activities.

How will parking at Blackheath Lane be managed?

QUESTION:
Could you please let us know how the parking will be enforced at Blackheath Lane? At those sites with a lodge and barrier, it’s easier to see how parking can be controlled, but at BHL it’s effectively an open car park, as the barrier is not manned.

Every morning there are lots of cars that pull into the BHL car park to drop off school children who go to the nearby school. Some drivers are a liability and literally just drive in to the car park and then stop, and there have been a number of near misses in the past due to this type of driving behaviour. There are also sixth formers who park at the BHL campus as they are not allowed to park at the school. Could you also please let us know how these aspects will be controlled at BHL?

 
ANSWER:
We are working with our landscape architects to investigate the feasibility of installing barriers and card readers at Blackheath Lane. Sixth form students will not be eligible to apply for a parking permit and so if they continue to park here they will be issued with a parking charge notice.

Could you provide an update about the acquisition of parking permits please?

QUESTION:
Could you provide an update about the acquisition of parking permits please?

How will we have to apply and what is the time frame for this?

 
ANSWER:
We are finalising the permit scheme, taking into account all of the feedback and suggestions that we have received. We will be opening the application process very soon and at that time will share all of the relevant information.

Will all ‘ad hoc’ visitors need to announce themselves at the lodge?

QUESTION:
Following on from your response below concerning visitor parking:

Many of our visitors are known about and arranged in advance with the opportunity to send a visitor permit to them prior to their visit.

Most visitors announce their arrival to the teams in the lodges who can then manage and monitor their parking but for the few who may tailgate, the car park signage will make it very clear that to park without a permit will result in the issue of a parking charge notice. If an individual has not made themselves known or displayed a permit then it is likely that they will be issued with a parking charge notice. If it turns out that this has been issued in error then it will be cancelled.

When a popular film is showing at the film theatre – there will be a lot of ad hoc visitors turning up on the night to park, these people will not necessarily have been known about in advance, so will not have been issued with a visitor permit prior to their visit, so will all of these ad hoc visitors  have to then announce themselves at the lodge and be issued with a permit on the night so that they can park ?

If this is the case, this will certainly cause hold ups, as it gets very busy in the car park if there is a popular film showing – and as you state if people are parking without a permit then they will receive a parking charge notice.

Also this must mean that staff will be present at the lodge to manage all of this – because at the moment when visiting the film theatre in the evening we rarely see anyone at the lodge, so is this going to change ?

 

ANSWER:
The lodge on College Road will be demolished soon as part of the landscaping project.  The team operates from the leek Road lodge and we have new car park barriers being installed at the new entrance to the car park where an intercom will connect visitors to the team.  While we have made every effort to consider all possible scenarios in planning the car park management procedures, it is likely that these will evolve with experience and handling visitors to the university may be one of these examples.  Safety and customer service remain our key priorities.

 

How will visitor car parking be policed?

QUESTION:
If visitors to the university can park for free, which is implied in your statement below:

Film theatre customers are considered visitors to the University and we do not expect visitors to purchase a car parking permit.

How will be this be policed – as this could be open to abuse?

In effect, anyone could turn up at the car park and state that they are a visitor and park for free.

This will not be fair on the staff and students who paying the parking permit.

Please explain how this will work?

Thank you.

 

 

ANSWER:
Many of our visitors are known about and arranged in advance with the opportunity to send a visitor permit to them prior to their visit.

Most visitors announce their arrival to the teams in the lodges who can then manage and monitor their parking but for the few who may tailgate, the car park signage will make it very clear that to park without a permit will result in the issue of a parking charge notice. If an individual has not made themselves known or displayed a permit then it is likely that they will be issued with a parking charge notice. If it turns out that this has been issued in error then it will be cancelled.

Who else falls into the ‘visitor’ category for parking?

QUESTION:
Given that Film Theatre visitors will not be charged for parking, how will arrangements be handled for parents dropping off and picking up at the Nursery (something which can sometimes take up to half an hour)? Also, how will casual visitors to the Sports Centre be handled? Many people attend for a class or a game of football once a week (for example) and are not members. Will both of these groups fall into the ‘visitor’ category?

 
ANSWER:
There are many different categories of visitor to the university who will not be expected to have a permit but who we will manage through the campus teams, car park barriers and CCTV. We will have day visitor permits for use as well as the ability to cancel a parking charge notice if one has been issued in error.