Now that the employee engagement survey is imminent, please could some general guidelines be issued to staff on the categories which each question relates to?
Given that we are using a generic (i.e. non-HE specific) survey, the wording of some questions previously has been very open to misinterpretation making it often difficult to then make reasonable assumptions from the responses. In particular, clarity ought to be provided to staff on how to respond to questions on “Leadership” or “Management”. In particular, do each of these questions/phrases refer to direct line management, senior faculty/service management teams, deans/directors or university executive? All have a role in leadership, but which are our greatest area of concern which we can improve on?
Clearly staff may have a very different view for each, however the lack of clarity means that responses across the board will be inconsistent, with some referring to the leadership of the Faculty whilst others are judging the leadership of the University (against the same question). We need to know what the distinction is and ensure that everyone is following the same guidelines so that the results gained are of value and so that we can take reasonable steps to improve.
Could some thought be given to each of the questions in advance please, so that staff can be provided with clear guidance on which area each question relates to before embarking on the survey. I always complete the survey myself, but know others have made comment that the lack of clarity around these terms has confused or put them off completing it in the past. It also raises conflicting questions and uncertainty around the answers.
We’ve tried to ensure that as much information as possible is available to staff to assist with completing this year’s engagement survey. A ‘frequently asked questions’ guide has been produced and a similar guide for managers to assist with briefing their staff. Both guides will shortly be available on the Personnel Services website and will include an explanation about some of the terminology within the survey. Additionally, when completing the survey, members of staff will see at the top of each question page the following explanation :
What do we mean:
“Team” refers to the peers or those at a similar level to you, not a team of people that you manage.
“My Manager” refers to your line manager or the manager responsible for monitoring your pay and performance.
“Senior Managers/Management” refers to Deans of Faculty or Directors of Service.
“Leader of this Organisation” refers to the Vice-Chancellor.
The survey will be live from Monday 13 October for three weeks and we will take every opportunity during this time to remind staff of the above.