Why do answers take so long to appear on Ask Exec?

QUESTION:

Having asked questions via askexecutive@staffs.ac.uk in the past – please can you explain why responses to questions can take up to a month or more to appear and why there seem to be no follow up communications on actions taken?

 

ANSWER:

When a question is sent to askexecutive@staffs.ac.uk we endeavour to answer it as promptly as possible.  Unfortunately this is not always the case if the relevant member of Executive is on leave/away from the University, or needs to seek advice from University colleagues.  Many topics are covered by the Ask Executive channel and we appreciate the feedback received and try to follow-up wherever possible – a process we will look at improving throughout the development of our internal communications.

EQT logo

Could we have suggestion boxes on campus?

QUESTION:
Can I ask, how open is the university to innovation?
Also, would it be possible to have suggestion boxes for improvements to the University?

 

ANSWER:
Thank you for the question. This is a great suggestion and we will consider how we can provide opportunities for staff to make comments on how we can improve both the way we work and improving the service to our customers. Watch this space.

Can we have an RSS channel for our job vacancies?

QUESTION:

Can we have an RSS channel for our job vacancies? It would make it easier for us to know when there were positions so that we could pass them onto contacts.  And I am sure that a lot of recruitment and jobs sites would find it useful and so provide free advertising for us.

ANSWER:

Thank you for your interest in the RSS Channels.  Although the blogs are currently an internal communications tool aimed primarily at staff, we are always looking to review and develop our communication systems as part of rolling improvements and appreciate all suggestions and feedback we receive.

The current method to receive job vacancy notification is via the e-recruitment system, which allows internal staff and anyone else outside of the university to register and receive information directly about vacancies in any specific areas of interest, either via e-mail or via an RSS feed system – this information can be passed on to any outside contacts so that they can be infomed directly of our opportunities.

Although we feel this is still the most appropriate way at the moment, we will take forward your suggestion for consideration in the internal communications developments, thank you.

Did Exec know what they were to be asked at EQT?

Question:

I really enjoyed the recent Executive Question Time event but have to wonder whether or not the panel knew which questions they were going to be asked beforehand?

Answer:

All questions were supplied by members of staff, either before the event anonymously or during  via a live email feed.  All of the questions used at the event were selected by Communications Manager Judy O’Brien and Senior Lecturer Gary Hudson, who worked together to choose some questions in advance in order to structure the event.

The Executive panel were not part of this process and did not know what any of the questions were going to be ahead of the event.  This was a bold next step in our two-way communications with staff and a brave experiment which seems to have gone very well!

The stream can still be found at the following location:
 
mms://crwnstream1.staffs.ac.uk/execquestiontime
 
Please can staff be aware that they may be prompted to enter log on details before they can view the stream – please use your normal PC log in username/password (username in the format ‘staff\abc1’) to do this.

Please note that any questions that were not used during the event will now be placed on this channel over the coming weeks and in the meantime we welcome any feedback or suggestions for the next Executive Question Time.