When consumers thought the internet was shiny and new, email was the top dog in connecting with friends. Nowadays, email is used for much more – it’s used to share content from companies, and allow the consumers to connect with brands, be it through purchasing products or simply feeling part of the brand’s story.
There are issues with email of course, and for years it has been used to scam unwise users for their hard earned money and fill inboxes with unsolicited spam.
In this day and age, people beg the question of is it still worthwhile for business owners and marketers to connect with consumers via email?
The answer is yes, and there are an abundance of reasons why:
Reaching Mobile Customers
Email marketing shows it’s value for business owners in it’s ease-of-access in connecting with and reaching mobile customers without the investment in new technology. A study by Forrester Research in 2014 showed that 42% of email opens from retailers happen on smartphones – a number which is likely to have improved since then.
It’s also a better way to connect with mobile users than something like SMS for example, as it works on mobile devices other than phones, and there is far more space for content. According to Litmus, around 51% of email opens now happen on mobile, so it’s always important to ensure your content is mobile friendly so you can connect with mobile-users better.
It’s Better Than Social Media for Customer Acquisition
Whilst social media is an important part of any business’s marketing, and it is a great way of interacting with your audience, it’s not a sound way of converting these people into customers or members.
Social Media is important as a first step towards customer acquisition, but email marketing is the way forward in terms of conversion. A study by Custora in 2013 showed that customer acquisition via email had quadrupled over the four years from 2009, and reinforced that it was a growing trend in e-commerce.
Email marketing is great for allowing business owners to reach a large amount of consumers, or potential customers for next to nothing in costs. This makes it a high choice for smaller businesses instead of channels like TV or Radio.
As well as this, with the correct maintenance of an email list, the return on investment increased through the close relationship that is established with the recipients. Emails generally get a high response, be that opens, clicks or more – so your company or brand is receiving better responses at a lower cost and at a quicker rate.
Easy A/B Testing
A/B testing is the idea of sending one variation of your campaign to one set of your subscribers, or email list, and a different variation to another set.
The ultimate goal of this is to work out which variation of the campaign generates the best results.
This can vary in complexity and can include different subject lines to see which has more opens, whilst more complex testing could include completely different results. This is available through email clients such as Campaign Monitor and MailChimp.
Application & Examples
To start in the world of email marketing, you’re going to need to do some research. Firstly, you’re going to want to pick the email client that’s going to let you apply your ideas in the manner you want. Then you’re going to need to find contacts to send the email to – by lead generation through your website. Finally – you’ll need to produce content and send this out to the contacts, sometimes segmenting specific content to specific recipients.
An example of email marketing at work comes from InternetRetailing, who reported that leading online chemist ChemistDirect had a 30% increase in revenue in 2013 from email campaigns after changing to an email client.
So, there you have it. There are many, many more reasons for businesses to get involved in email marketing that haven’t been mentioned, such as the ability to personalise.
According to Pure360, it’s time you should be taking email seriously.
MSc Digital Marketing Managament Student (Full Time)