Digital Marketing Tools That Will Help You Understand Customer’s Journey

 Adjaou Mohamed Adesola, MSc Digital Marketing Management


As technology evolves, the digital marketing bar is being raised higher for more transcendent usability and intuitive user interaction. For such, accuracy, speed and ease are the punch that will keep your clients loyal for the long haul. According to Gartner, consumer experience is the practice of designing for and reacting to their interactions to meet and exceed their expectations in order to increase consumer satisfaction, advocacy, and loyalty.

Highlighted below are some of the digital marketing tools that will give you competitive advantage.


Website Analytics tools

User-centered design is the first checkpoint you put your customers through. According to Brilliance, 75% of stores losses sales due to cart abandonment. So, how do you avoid cart abandonment? By having an intuitive navigation. Website navigation is like a table of content. The navigation should be organized, easy and grouped. Having complex and lengthy navigation creates confusion with your end users. For instance,

Imagine being at a new airport with 3 terminals and 6 floors and several concourses, you need to reach terminal 4A in under 10 minutes. How will you reach the gate without proper sign boards? A website without proper navigation is like an airport without proper signs. Your users will get frustrated and take off, hence leading to high bounce rate. How can you solve this issue? Create a website with a uniform design style, color scheme, and typography. Besides, include navigation tools within your website.

UX design involves creating something that users love, while analytics help designers/businesses understand what the elusive thing is. Analytics provides businesses with a measurable benchmark. There are four types of analytics.

  • Predictive analytics: Used to test scenarios and make suggestions.
  • Prescriptive analytics: Check on new trends and determine the optimal patterns.
  • Diagnostic analytics: Tracks and reveal trends over time.
  • Descriptive analytics: Indicates how many and how often.

Today, web analytics tools can perform all the above. If combined with research, measurement, and analysis, then business can create and maintain businesses that meet clients’ needs. You can achieve this using the following tools.

  1. Kissmetrics

Kissmetrics offers analytics that helps businesses increase their conversion rates and track visitors. Besides, it helps to identifying barriers to conversions. Thanks to the use of Engage feature. Engage uses behavior based data to display notifications to site visitors. Using Kissmetrics, marketers can specifically set the following behavior based actions: Lightbox, dynamic content modal, announcements, bumpers, and notifications. Marketers can design triggers that prompt these actions for instances, when a customer is idle for a certain period on the website, he/she is prompted to take some action like signup for newsletter or display related products that they may be interested in. This helps reduce bounce rate, and thus leading to high ranking. The tool is pricy and not affordable to SMEs, besides being a good tool.

Image Source: CMS Wire


Social Media Digital Marketing Tools

According to the Wall Street Journal, an average American spends 37 minutes daily on social media. Thus, every business should leverage on their marketing using the following platforms.

 

  • Twitter Native Platform

Currently, twitter has 326 million users. Do you want to get more out of Twitter and aren’t sure where to start? Creating an engaging and impactful strategy can make the difference. Firstly, you need to find your own voice. As a business, establish a well-defined brand strategy by creating fresh and original content that reflect your core business values. Besides, try and resonate with your audience in a positive way.

Planning and organization are key to great marketing. One of the best ways to get much out of Twitter is to join chats. There are chats for almost every topic. The key success to twitter chats is to be an active participant by following people, replying to their messages and keeping the relationship going even after the chat has ended. If there is no chat that relates to your brand, consider starting your own.

Although planning ahead is always great, the best tweets are created on the go. Ensure you capitalize on the trending topic and world events. However, as a caution, never use a tragedy as a branding opportunity. As a rule of thumb, don’t use one-sided marketing. Your Twitter marketing strategy should be a mix of organic tweets @replies, and Twitter Ads. Nonetheless, maintaining a Twitter account requires certain level of commitment and training. Besides, you must be weary of parody accounts, which can negatively affect your business. In 2019, businesses should watch the status updates to encourage conversation between its users.

 

  • Facebook Power Editor

 

Specifically designed to run hyper-specific advertising campaigns. The tool often issues new targeting and budget-friendly features for all users. In order to get more out of Facebook Power Editor, you must understand Ad basics. Use of catchy headlines, engaging images and strong Call to Action dictates how well your ad will perform.

Image Source: Neil Patel

The catchy headline, and strong call to action makes the above ad more appealing to the target audience. Currently, Facebook Power Editor is only available on Google Chrome, thus, users of other browsers are not privy to using this powerful tool. Currently, Facebook is testing CTAs to be used on stories create on pages. This something to watch in 2019.


Conclusion

Customer experience requires a health check. One of the ingredients to this challenging task is knowing the ins and outs of your customers’ behaviour. In digital marketing, communicating with your consumers and anticipating their needs and problems even before they arise is what you need. Getting the right tool to address customer experience is what will give you a competitive advantage since the war will not be won on product features or price page.

 

Twitter: @AdjaouMohamed 

LinkedIn: https://t.co/rAg1jZKEzi

 

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