“People build something that works, the circumstances change and they are so busy tinkering that they cannot see that a much better idea would be to build a whole new system to deal with the new circumstances.” Terry Pratchett
I quite like this quote, not just because it is pointing out what we often think of as the obvious but often forget in our own day to day management, but also because as an author Terry Pratchett is a great reflector of the ridiculous nature of society. In the quote they are talking about business practices, which then moves on to thinking about how that can also fit countries. As a higher education institution we are often faced with changing situations, from external factors such as government policy or internally, from the changing nature of student expectations. The problem is, how can we manage change, how can change be made better and how can we keep an eye on the changes needed? One of the main approaches used by Enable has been P3M3 using Enterprise Architecture (EA) as its main tool, modelling above and beyond process mapping (check out this useful post by JISC http://emergingpractices.jiscinvolve.org/wp/doing-ea-workshop/).
Enable has been running for over three years, it started off with a focus on two areas – supporting staff engaged in innovation, helping join together different initiatives that impacted on each other and helping engage stakeholders in changes happening. The other area was investigating and advising on how the University can support innovation within Curriculum Design and Development. Rather interestingly the project focus became split by my maternity leave, before I focused heavily on promoting supporting initiatives, using P3M3 to encouraging communication, spreading the word about different initiatives taking place in the University and encouraging senior management in focusing on Programme Management and Change Management not just Project Management, with examples of benefits from EA. Since returning from maternity the focus has been more ground level in supporting innovation within Curriculum Design and Development, but still using the EA models. This noticeable change is a reflection on the changes in the University senior and executive management and the drop off in new innovations, it is clear that this has only just started to settle with more engagement with new projects that are starting and the advertising of a Head of Change Management/Project Management for the institution.
As the LDI, and as Enable, I am always happy to share my experiences of dealing with JISC, Change Management, and general project management with others in the University. Unfortunately I’m not sure people always know we are (I am) here to help. This was particularly highlighted with two recent conversations around change and project management – one meeting I organised, the other was organised by a member of staff who had been passed my name by a member of IS. In both conversations there was a recognition that a) we needed to meet often to share ideas and thoughts and to keep up to date with different areas of the business and b) that the person wished they knew we were here months ago. I just hope that we can continue to spread the word and support the institution in managing innovation and change.


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