I started my journey at Staffordshire University studying a foundation degree in Visitor Attraction and Resort Management, a unique, bespoke course with Alton Towers Resort. I learnt a lot during my time studying at Staffordshire University, some standout modules for me were business development and hotel and hospitality. I was able to transfer knowledge learnt in the classroom to my placements at Alton Towers. While studying, and since I’ve graduated, I‘ve worked in a wide range of departments such as the Resort Box Office, Sea Life and Guest Excellence as well as working on large events such as Scarefest and Santa Sleepover. I loved working with customers and using my customer service skills to make sure guests had a magical visit at the Resort.
Once I completed my Foundation degree, I then decided to gain the full degree and studied for another year to gain a BA in Events Management. This was a step up and again a huge experience, with stand out memories such as when I got to plan and host my own virtual event to a live audience. We hosted the Staffordshire University Film Night, which streamed over Facebook and had a lot of viewers while raising money for our chosen charity Macmillan Cancer Support. Once I completed my full degree I started to apply for jobs. It has always been a dream to become a member of cabin crew. I used my academic and customer service skills from university and my placements to gain a place at the Ryanair training course. This was an intense training course which included both exams and practical training. After completing the training and becoming qualified to fly, I have now been to a wide range of destinations in Europe, and I really can’t wait to see where my future takes off now. This has been my dream for a long time, I am hugely proud to be flying with Ryanair, as well as being hugely grateful for the opportunities and experiences I have gained while working for Merlin Entertainments as well as studying with Staffordshire University.