Do you have staff that would benefit from some training? Maybe you would like to develop some knowledge in a new area such as social media or service quality? Would you like to strengthen your links in your region?
We carried out an international survey with managers and staff in the tourism industry to identify the topics that the tourism industry wanted to produce a set of learning materials, workshops and an online training tool. On the day, we will also demonstrate the online tool that has been developed so that after the event you or your staff can do the training at a time that is suitable for you.
Come along to this FREE event to network, update your skills and learn about future opportunities.
9.00 Registration (teas and coffees) LT111/3
9.30 Introduction and welcome Prof Jon Fairburn
9.50 – 11.00 Workshops
Workshop 1 –– Managing service quality in tourism – Carol Southall and Tonia Barrett LT14
Workshop 2 – Saving money on your energy costs – Neil Packer LT 111/113
Workshop 3 – SMARTOUR Online learning tool – Prof Jon Fairburn and Tom Ward LT 12
Workshop 4 – Food for thought – Tom Pridmore LT11
11.00 – 11.15 Time to register for online tool or network
11.15 Promoting and sustaining your business with Ron Lawrence owner of Colton House, Lichfield and Gillian Thomson from the Green Tourism Awards LT111/113
12.15 Lunch LT111/113 and LT 115 if needed
About the presenters
Ron and Gay Lawrence have won many tourism awards including Green Tourism Gold Awards and Gold Tourism Awards from Enjoy Staffordshire and Visit England. Colton House is a luxury 5* Gold rated B&B, with awards for breakfasts and dinners from VE and the AA. Colton House is the highest rated accommodation provider in Staffordshire, with the facilities of a boutique country house hotel. www.coltonhouse.com Tel: 01889578580
Tonya Barrett has previously worked in the tourism and hospitality industry and current lectures at Staffordshire University
Neil Packer is a Senior Lecturer in Engineering he has previously worked in the private sector and public sector on energy issues before joining the University.
Tom Pridmore has worked in the tourism industry for over 30 years. He is currently a Ribble Valley Tourism Officer and a director of TEAP Associates and a leading member of the Tourism Management Institute
If you are a member of a professional organisation then attendance should count as 4 hours CPD accreditation (more details to follow soon)
- Project website – http://www.smartourproject.eu/
- Twitter @tourismsu #SMARTOUR
- Facebook page – https://www.facebook.com/smartourproject/
- Tourism Management Institute – http://www.tmi.org.uk/
- Green Tourism Awards – http://www.green-tourism.com/