Thursday February 7th 2019 – Location Ashley LT002, Leek Road Campus, Staffordshire University
Organisers: Hazel Squire and Prof Jon Fairburn
Free – all welcome
|9.30 Welcome and introductions
|| Hazel Squire and Prof Jon Fairburn
|9.40 Key note speaker – Andrew Stephenson, Group People Director at Lookers plc
‘Building a customer centric organisation in the digital age’
10.40 Salman Hamid, Director of Development at GMP Drivercare.com
‘The technological aspect of today’s business’
11.40 Tony Evans, Head of Leonardo and Analytics, SAP
“Digital transformation and the intelligent enterprise”
| 13.30 Jeanefer Jean-Charles, Creative Director www.jeanefer.com
‘Keeping your business moving’
|14.40 Vanessa Oakes, Staffordshire Business School
‘Digital technology and new employment experiences’
|15.30 Closing remarks
Andrew Stephenson has been the Group People Director at Lookers, one of the UK’s largest automotive dealer groups since May 2016. Reporting to the CEO; Andrew is responsible for the HR function and people agenda for over 8,500 employees across areas in the UK and Ireland. Andrew also leads the IT function and is responsible for customer experience across the companies 31 franchised manufacturer brands.
Andrews’ team have driven an improved customer experience through instore insight and a new online proposition. This has been underpinned by the introduction of comprehensive monitoring of customer experience. This independent monitoring ensures much better outcomes for customers in all circumstances and provides statistically valid measurement of customer satisfaction. The performance on customer experience now directly links to remuneration within the group. Andrew’s team are also responsible for the delivery of the company’s new website to support omni-channel focus on customers. Lookers are one of the Sunday Times Top 25 Big Companies to work for in the UK and have twice featured in the Glassdoor and CMI list of the Most Inspirational workplaces.
Andrew is a Level 8 student currently completing his DBA at Staffordshire University with a study into customer loyalty. Andrew holds a MA in Strategic HRM also from Staffordshire University, is a Chartered Fellow of the CIPD, a Chartered Manager and Fellow of the CMI and a Fellow of the Institute of the Motor Industry. Andrew is also a Trustee of the national body of Citizens Advice, chairing their remuneration committee and an independent advisor to the Customer Experience Committee of HMRC.
Salman Hamid is a Director of Development at GMP Drivercare Limited, where Salman develops and implement Digital Technologies including bespoke systems, online automotive portal with a capability of getting live prices (APIs) and AI Technologies. GMP Drivercare helps Public and Corporate Sector organisations in Fleet Management, Grey Fleet Compliance, Telematics, Lease Car Schemes, Salary Sacrifice Schemes and more (A One stop shop).
Salman is a Staffordshire University and University of Roehampton Alumni, BSc Hons in Business Information Technology from Staffordshire University, MSc Information Systems Management from University of Roehampton and MSc Digital Marketing from Staffordshire University.
As Head of Leonardo and Analytics, Tony Evans is responsible for enabling customers to leverage SAP’s innovation portfolio, to drive business transformation and operational improvement. As the executive sponsor for SAP Machine Learning and Cloud customer adoption, Tony partners with customer executive teams to promote SAP’s next generation computing platform.
Since joining SAP, Tony has led SAP’s billion dollar North American Database business and has managed the North American financial services business as the Chief Operating Officer.
Prior to SAP, Tony has a successful track record in driving Business Process Reengineering and change management for global organisations, including PepsiCo, Lucent Technologies and IXNet. Tony has also held senior leadership positions across Oracle, BlackBerry and SAP, where he has led organisation of sales, technical and marketing professionals, driving revenue growth through partnership with customers.
Tony is an alumni of Staffordshire University, where he graduated with BA (Hons) in Business Studies and a Diploma in Marketing from CIM. Tony has an MBA in Change Management from the University of Brighton and is a qualified Project Manager with the Project Management Institute, an organisation he sat on the board of in NYC, and represented in the Global Project Management Forum. Tony also sits on the board of a successful startup, CrowdFlik where he partners with, and advises the CEO around business strategy.
Jeanefer Jean-Charles career began working across theatre, dance, television and film, including Co-Artistic Director of her company Bullies Ballerinas Jazz Productions, touring nationally and internationally. Her work has taken her to over 20 countries.
Today she is the Creative Director of Jeanefer Jean-Charles and Associates, with over 20 years’ experience of devising, creating, facilitating and directing dance and movement for performance.
As a Mass Movement Director and Choreographer of large scale performances, opening ceremonies, stadium events, outdoor spectacles, carnivals and parades, the success of her work is in her unique process of empowering and skilling up teams of artists, whilst bringing together the talents, strengths and shared stories of communities in inspiring and unforgettable ways.
Career highlights include: Mass Movement Director for Roald Dahl’s City of the Unexpected 2016, Choreographer for the award winning The Return of Colmcille, Derry-Londonderry City of Culture 2013, Mass Movement Choreographer for the Coronation Festival at Buckingham Palace, Mass Movement Coordinator for all four of the London 2012 Olympic Opening Ceremonies, Movement Director for The FA Cup Final 2016 Opening Ceremony at Wembley, Artistic Director for The Rugby League World Cup Opening Ceremony in 2013.
Vanessa Oakes is a Human Resources and Leadership & Development professional with extensive industry experience including 10 years as Head of HR at an international Environmental and Engineering consultancy and 6 years as a lecturer on the CIPD’s professional HRM programmes.
Vanessa brings a wealth of experience in how digital technology will affect your experience as a candidate looking for a job, to how it will affect you in your future employment.
She has worked with Social Media tools to approach passive candidates for opportunities within her organisation, she has implemented Applicant Tracking Systems which monitor the status of applications, she has worked with online tools which recorded attendance and monitored productivity and performance and software which measures and records employee engagement. These digital tools provided essential data which allowed managers to better manage their teams, improving the overall performance of the organisation.
She will give you a clearer understanding of how digital technology will become a key part of your employment experience.