Marketing for a greater good – health promotion

by Dr Samanthika Gallage

In my day to day life, I always hear people say that marketing is all about selling, it is about creating demand, it is about manipulating consumers by corporations to make profits. Do you think the same? Without a doubt marketing is powerful and it has a strong convincing power. Do you think marketing can use this powerful discipline for a greater good in the society?

In 1952, G. D. Wiebe raised the question “Why can’t you sell brotherhood like you sell soap?”  What do you think? Do you think we can sell brotherhood like we sell soap? Decades ago a few marketers were inspired by this idea and started seeing marketing in a different light and they chose the term SOCIAL MARKETING to define this novel approach. In a nutshell, it is an approach of using marketing principles for a social transformation.  

Kotler et al. (2002, p.394) defined social marketing as “the use of marketing principles and techniques to influence a target audience to voluntarily accept, reject, modify or abandon behaviour for the benefit of individuals, groups or society as a whole”. It has gained much attention from scholars and practitioners over the years. Most of the developed and developing countries have benefited from social marketing interventions in addressing problems such as excessive drinking, smoking, obesity, HIV and other diseases. 

There have been various successful social marketing campaigns such as

Change 4 life

These campaigns have marketing tools and techniques to persuade consumers to make healthy choices and thereby to encourage a social transformation. This sub discipline and faces many challenges due to lack of funding, lack of understanding, contextual issues etc. Yet, there is more room for improvement, new knowledge to fight back with these challenges. It has made a good progress over the last 50 years and there are more social marketing researchers (like me) and practitioners out their trying to use this powerful technique for a greater good of the society.

If you are interested in any research collaborations or projects or even a chat about this concept please do not hesitate to contact me. 

Dr Samanthika Gallage  01782 29 4352

 

Do Marketers have the right skill set for your business?

Vicky Roberts, Senior Lecturer, Staffordshire Business School


In these uncertain times, with budgets slashed and cost cutting evident, companies may now need to turn to their to their marketers to drive business growth. The Chartered Institute of Marketing (CIM), have identified key challenges facing marketers moving forward, each accentuating how important it is to ensure your marketing team are trained and market ready.

In a digitally driven market place, achieving higher sales through SEO and PPC can demonstrate how digital marketing activity can count towards the bottom line. However, a report by the CIM in May of this year (The Digital Marketing Skills Benchmark) warned business about the failure to stay relevant, engaging with their customers, adding value through their digital offer. Too many companies rely heavily on email marketing, viewing it as a win-win tool in the digital age. With the ramifications of correct data management following GDPR, the danger in pursuing this strategy, founded on weak marketing skills & knowledge, can have a detrimental effect on business performance.

Besides digital skills, junior marketers in the UK often lack the strategic marketing knowledge they need to contribute effectively in meeting & understanding how marketing fits with corporate objectives. Paradoxically, senior marketing managers and directors, can often have scant knowledge of key digital sales drivers like SEO and PPC. In an ever changing market with more demanding customers, solving this paradox becomes even more important. In a recent lecture organised by the CIM in Wolverhampton University, Professor Malcolm McDonald stated that the marketer needs to get back into the boardroom. To do that effectively the marketing team needs to support their board, demonstrating a thorough understanding of key strategic marketing issues, whereas senior marketing managers need to upskill to lead their businesses more effectively.

Here at Staffordshire University we have a rich heritage of marketing education for professionals, spanning decades. Working with our partners, CIM and the Digital Marketing Institute (DMI) we can off a range of career development opportunities for your business. From the CIM Certificate to the CIM Professional Diploma, we cover key skill sets such as a digital focus along with coverage of marketing strategy and consumer behaviour. For those who want an introduction to the new digital marketing language, we offer a DMI course by blended learning. If you want to take your digital marketing knowledge to the next step we have our MSc Digital Marketing Management.
If you need to chat these options through with one of our marketing team, please drop me an email at v.a.roberts@staffs.ac.uk

Alternatively visit us at our Post Graduate Open Evening on Wednesday 28th November 2018, 4pm-7pm

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Harnessing the power of social media for small businesses

Written by June Dennis, Dean of Staffordshire Business School, Chartered Marketer and Trustee of the Chartered Institute of Marketing.


If you only have a small marketing budget, social media can seem like an ideal way to promote your product or service. Twenty years ago marketers could only dream of having access to such a huge audience so quickly.  However, where does one start?

Here are just four suggestions that could help you get more out of that limited budget:

Know your audience – it’s so obvious, but it’s really easy to make the simple mistake of taking your eye off the ball when it comes to ensuring your communication channels and messages are targeted at the appropriate audience(s).  We can get carried away by all the opportunities open to us that we forget what the purpose of engaging with social media actually was!  For example, why use Facebook if you’re primarily targeting a business-to-business audience?  (Sometimes, there’s good reason to do so, but you need to know why).  Spend time to make sure you know who your intended target audience is and what the key message is that you want to communicate with them.  Only then can you identify and choose the communication methods which best fit your message and audience.

Know your limitations – basically, don’t try to do too much!  Social media may seem very low cost compared to other forms of advertising or sales promotion, but there is still the cost of your time to factor in, at the very least.  It’s also very content hungry and if you commit, say, to writing a daily blog or tweeting several times a day, you may find you crash very soon.  Take note of what other businesses your size manage to do and try, where possible, to plan out your messages in advance.

Know how to create synergy – try to use the same or similar content more than once if you can. So, if you write a blog or post something on LinkedIn, can you direct people to it via Twitter? Could you use the copy for some promotional material or a newsletter? When you put something on YouTube, how can you maximise its use? It’s pretty obvious, but not everyone does it. Encourage customers and staff to send in stories which you can promote. I’ve found that people get a buzz from seeing something they’ve submitted being used or published and it creates a virtuous circle and they submit more material….

And, finally, think of ways you can work with others to create mutual benefit. A while back, I did an interview for a friend who was looking to increase traffic to her website via YouTube. As a result, I also sent links to my contact to her webpage and used the content of the interview to develop this blog. We both benefited and had some fun doing it.

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A Recipe for Success

Written by Angela Lawrence, Associate Dean at Staffordshire business school


There’s an Autumn nip in the air, the Great British Bake Off has begun and the annual McMillan World’s Biggest Coffee Morning is just around the corner. Kenwood mixers are whirling into action in kitchens across the UK.

Meanwhile, bags are being packed, goodbyes said, and freshers are itching to begin their university life. Around the World lecturers are preparing to welcome their new students and planning for the academic year to come.

It strikes me that these two situations have something in common. I wouldn’t go as far as to say that all lecturers are good bakers (far from it!), but there is something vaguely familiar about the nurturing, caring principles of baking and lecturing; the desire for a good outcome and the commitment to working hard to achieve this.

Quality Ingredients

Ever tried baking a cake with less than quality ingredients – with a dodgy cooker and scales that don’t quite weigh correctly? The chances are your cakes won’t turn out to be as good as you would like them to be. Quality, fit-for-purpose equipment and excellent ingredients are needed to guarantee the bake that you are looking for.

When choosing a university to spend three or more years of their life at, prospective students similarly seek quality – high rankings in the league tables and TEF, good NSS scores, high levels of student satisfaction and committed, highly qualified academics. A quality university is needed to turn out a top-notch, highly qualified and work-ready graduate.

The Recipe

Even quality ingredients can’t ensure a perfect bake if the recipe is wrong. One too many eggs or not enough baking powder and the cake’s a flop.

The same balance needs to be considered within the course that a student selects. The onus is on academics to create a balanced mix of exciting learning content, activities, guest lecturers, trips and course materials to ensure that students learn exactly what they need to know. Miss out a vital ingredient and students will struggle to achieve success in their assessments.

The Temperature

Too hot an oven and your cake will burn. Too cool an oven and your cake won’t rise. Getting the temperature right is as important as having the correct recipe.

Lifelong friendships are made at university, so a good balance between studying and fun is needed. The correct work-play balance creates an environment in which students flourish – without the fun some students struggle with the pressure of study and can be tempted to drop out. Too much fun and grades may suffer. A good university seeks to provide exactly the right balance between social and study. Student Unions, personal tutors, pastoral care and student guidance teams are all there to support students in getting it right.

Decorations

Jam and cream fillings, a sprinkle of icing sugar here, a coating of chocolate there and your cake is more than a cake, it’s a thing of beauty. It’s those finishing touches that make your cake the one that everyone wants to take a bite out of.

Similarly, a degree is not enough. Employers are inundated with graduate applications for advertised vacancies, and applications that stand out are those where the candidate has more than just a degree. Work experience, success in student competitions, self-awareness, confidence, professional presentation, global awareness…these are many of the added extras that lead an employer to choose YOU over other applicants.

Staffordshire University has a recipe for success. A university that has risen to within the top 50 universities in the league tables, been awarded a gold in the TEF, achieved one of the highest graduate employability rates in the UK and provided a supportive and fun environment in which students flourish.

Would you like a taste of our recipe? Come and visit us at one of our Open Days to find out for yourself – we can promise you a delicious time.

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Consent to using cookies is “baked” in the GDPR

Recently, you may have noticed when you log onto a company’s website or an Application (App) like Google or Twitter, there are alerts that their terms and conditions have been revised, or their privacy policy has been updated. You might also be inundated with requests for your consent to the use of cookies when visiting their site (refer to the examples below).

Example 1: ”Cookies on JohnLewis.com

Source: www.johnlewis.com accessed 3 May 2018

These types of notices are likely due to the fact that the General Data Protection Regulation (GDRP), which was passed by the European Union in 2016 and is coming into effect on May 25, 2018.

Example 2 of www.Barbour.com/uk request for consent to using of cookies on their website

Source: https://www.barbour.com/uk accessed 3 May 2018

The GDPR is a new digital privacy regulation which standardizes different privacy legislation across the EU. It is a legally binding regulation. Ignoring it could lead to fines of 4% of a company’s global turnover, or fines up to £17.6 million (20 million Euros) whichever is higher.

Explicit and informed consent is now required if a company wants to collect any personal data about a European citizen. This is not just having individuals check a consent box on the company’s website. A company will have to inform individuals exactly where their data is going. As well, individuals always have the right to say “NO” to their data being collected, that is, a company can’t stop an individual from using its website just because the individual does not consent to the company’s collection of his or her personal data. In the past, individuals would likely agree to a trade-off, that is, you can collect my data if I can use your site or use your app. That has now changed.

The GDPR provides individuals with the right to access their own data that the company has collected and individuals also have the ability to request that their data be deleted. Companies will be limited in the amount of personal data they can collect to that which is actually needed for specified and legitimate purposes.

Example 3: www.Cadbury.co.uk’s “Accept the use of cookies”

Source: https://www.cadbury.co.uk accessed 3 May 2018

Interestingly, even if a company is based in Australia, for example, the rules of the GDPR apply to them if a European citizen visits the company’s website or uses the company’s apps. So companies will need to be compliant with the GDPR even if they are based outside of Europe.

There is also special protection for children’s personal data. Companies who offer online services to children may need to obtain a parent’s or guardian’s consent in order to collect the child’s data, unless the child is 16 or over (although this may be lowered to 13 years old in the U.K.).

GDPR Basics for Marketers:

  • Ask for consent every time you collect data from someone, including tracking cookies – if you do not get consent you cannot track or collect it. Develop a way to track consent.
  • If people supply personal data on your website, then you need to make sure you have a way to provide this data back to people if they ask for it.
  • You will need a way to delete data, if requested to do so.
  • You may need to put systems in place that can verify individuals’ ages and a method to obtain parental or guardian consent, if required.

*For more information on the GDPR, please see Information Commissioner’s Office website at: https://ico.org.uk/

*Be sure to obtain legal advice. This content is meant only for educational purposes

Fatimah Moran, Senior Lecturer at Staffordshire Business School

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8 Trends To Keep Your Eyes On In 2018

1. Instagram Stories Drive Upcoming Instagram Trends

Instagram Stories is a big deal and they’re not going away. Daily viewers of Instagram Stories surpassed daily SnapChat viewers just one year after launch, and the growth isn’t stopping.

Instagram Stories was likely the biggest single change in the Instagram UX, and its marketing implications are huge.

A huge deal with Instagram Stories is this: accounts with over 10,000 followers can now add a link within the feature. Considering the fact that the only other place you can put a link on Instagram is just the one buried on your profile page, this is a huge deal, as it multiplies buying or inquiry opportunities by orders of magnitude.

Instagram Stories in particular will be relevant from a marketing perspective because, compared to other transitory video platforms, Instagram metrics are eminently trackable.

A final note on Instagram Stories: Their foundation is social media engagement gold. Video drastically outperforms all other forms of content on every test.

2. Influencer Marketing Makes Major Contributions to Social Media Engagement

Influencer marketing is big business — a billion dollar industry by some counts. There is an exhaustive list of micro-celebrities who earn six figure incomes. And this isn’t a fluke. Influencer marketing is uniquely keyed to exploit certain facts about a growing number of buyers.
As Millennials advance their careers, and Generation Z starts theirs, an enormous population’s purchasing power is increasing swiftly. These two groups — who, combined, literally comprise most of the world’s population — are uniquely influenced by this marketing method.

3. Generation Z to Decide Social Media Trends

We’ve mentioned Generation Z in both of the previous topics for good reason.

RetailDive had this to say about Generation Z and their associated social media trends:

“Gen Z is two- to three times more likely to be influenced by social media than by sales or discounts — the only generation to value social media over price when it comes to making purchase decisions…”

Furthermore, 81% report watching at least one hour of online video per day, or more, according to a study by Fluent, covered by AdWeek. Combine these facts and realize that droves of Generation Z will graduate college and/or start careers next year, and you start to see the powder keg.

4. Messaging Platforms Make Companies Accessible

 

What do you know about WeChat? They’re a wee little Chinese messaging company . . . errr, one that’s looking to cross 1 billion users this quarter. WeChat and WhatsApp are absolutely ubiquitous across either ocean, reaching across many different functions to dominate social media, direct messaging, and even purchasing and commerce.

Every year more and more buyers are Millennials and Gen Z, and fewer and fewer are older. In case you’re not aware of these people’s overwhelming preferences when it comes to talking to a company, we’ll illustrate in their native language:

top-social-media-trends-20185. Live Streaming Explodes

Live streaming isn’t about live streaming. At least not in the way we’re going to be talking about it. You’re going to see a lot more of it in 2018, and the people who do it well will be fully with the times and accelerating. Its prevalence will increase because it works.

But there’s something more at work here.

It’s actually about technology. We get better phones every year. Does that mean that we’re running the same apps better? Sometimes. But once the technological baseline of the average user has clearly moved up a notch, it becomes about making more robust apps that do more and fully take advantage of that new technology.

The smartphones of today are better than what we used to have by orders of magnitude. Furthermore, our data speeds are better, and are poised to make yet another insane leap in the next few years when 5G becomes the standard.

Live streaming is a medium or implementation of social technology that’s uniquely positioned to take advantage of hardware improvements for the next several years. The resolution of an image the size of a phone screen can only get so good before you have to zoom in to see a difference.

But better video processing across the board means all devices involved can handle more streaming at a better quality across more channels at the same time. This is such a huge change that it’s possibly unclear that anyone is even capable of fully understanding the ramifications.

6. Twitter is Going to Change

And they themselves might not even know how just yet.

Twitter has been slowly circling the drain, in some respects, for a long time now. 2017 pulled no punches with the social network, either. Twitter needs to make some big changes to stay relevant, as its growth is the slowest of all the major social media platforms.

7. Online Hangouts Become the Norm

Online hangouts go hand-in-hand with the live streaming trend, and with Generation Z. Consider Houseparty — an app for multiple friends to essentially FaceTime with each other in a group setting.

Houseparty made quite a wave in 2017 with rapid growth, and hit its stride well enough to inspire copycats, including perhaps an effort on the way coming from (no surprise here) Facebook.

The online hangouts trend is also going to intersect with VR. Sure, everyone promised everything this year with VR and AR, and all that ultimately came of it was two weeks of Pokemon GO.

But this year actually has the potential to be different. Many promising programs have another year of beta testing still left under their belts, but the technologies are improving in exciting ways. Once again, Facebook is at the epicentre, with Facebook Spaces.

8. Social Platforms See More Hardcore Moderation

The last year or so has forced the hand of several tech and social media titans to intervene and play a more active role in content moderation. Those manoeuvres, in retrospect, felt more like damage control than any sort of final solution.

We’re likely going to see companies revisit this in a more significant or longer-lasting way, and definitely more proactive than reactive.

As leveraging social media outlets for marketing first took flight, some were dubious of their staying power. The years since have changed sceptic’s into believers, and what’s on the forefront will clearly and easily amplify the channels’ relevance even further.

2018 is here… but were you prepared?

2018 social media trends predict that time on social media platforms will increase. This means you will need to improve your online presence in the year to come.

 

By Richard Holland – MSc Digital Marketing Student

 

Contact –

Linkedin- Richard Holland

Instagram – Ricardo J

Brand –

Instagram – Ricco London

Twitter – Ricco London

Facebook – Ricco London

How Long Does It Take To Rank Top 10 On Google?

Anyone who’s ever tried to outsource their Search Engine Optimisation (SEO) efforts knows that when you ask an SEO expert how long this will take, the answer is always ‘it depends’.

And they are right.

Yes, I know what you’re thinking… GIF Source

It depends on thousands of factors and there is no exact formula or ‘one size fits all’ approach. However, some factors that we do know play a key role:

  • Domain Authority;
  • Keyword Competition;
  • Content Quality.

And also it seems AGE.

So I hear you ask…

Does Page Age Make A Difference To Google Rank Position?

Yes. Ahrefs took 2 million random keywords on Google and pulled data from the top 10 ranking pages and found that Search Engine Results Page (SERP) is dominated by “old” pages:

  • 95% of pages in the Top 10 positions are over 12 months old;
  • The average Top 10 ranking page is 2+ years old;
  • The average age for a Number 1 ranking is almost 3 years old.

Waiting for your content to rank like… GIF Source

So, what strategies can you employ to speed that process up?

Competition Analysis

It sounds obvious, but many people still don’t do it – analyse what your successful competitors are doing!

Ask questions like:

  • What are they doing?
  • How are they doing it?
  • Can you copy/mimic or even improve on their efforts?

Use a strategy that works, and if you can, improve it.

Use a strategy that works; make sure that you constantly review it to ensure you are always using the most effective strategy to make your website rank higher.

To help you along the way, you may need a few tools:

  • BuzzSumo can tell you what content on your competitor’s websites are getting shared the most (shares are good to increase social signals).
  • Moz’s Open Site Explorer allows you to see everything from domain & page authority to inbound links and root domains;
  • Screaming Frog SEO Spider crawls websites’ links, images, Clinical Classifications Software (CSS), script and apps to evaluate onsite SEO.

Which leads us to…

On-Page Optimisation

So, after you’ve done your competitor analysis, the first thing you should do is optimise your website for on-page elements.

You should include things like:

  • Relevant content to the subject;
  • Keyword optimization;
  • HTML Tags;
  • Images:
  • Inbound & Outbound links.

The website plugin by Yoast is a great tool to help you get this right. It gives you tips and suggestions on how to improve your on-page SEO; for example:

Yoast SEO Plugin

Next…

Generate Backlinks

When you’ve got your on-page elements correct, you are essentially telling Google ‘this is what we do’; however, in order to rank well, you also need independent online sources to ‘recommend you’; this is easily achieved by generating backlinks to your content/website.

However, any old backlink won’t do. You must get backlinks from high domain ranking websites. Quality is better than quantity.

So how do links pass Domain Authority?

A great link building strategy is to create an infographic on your subject (Venngage is a great tool for this) and send to other audiences who might be interested and willing to share it with their audience. Once they share it, voila, you have a free backlink.

Next on the agenda…

Google Snippets

Google snippets are designed to answer your search questions at the top of a Google page. You will recognise them as looking something like this:

Google Snippet

Known as “position zero”, you can gain the top spot on Google, even if your linked content isn’t at the top of the rankings itself.

The way to achieve a ‘Rich Snippet’ is by creating content which answers a question, such as ‘how to make a pancake?’.

In order to achieve this top position, your content subtitle should be the question that needs asking and the next paragraph should answer that question precisely.

Bear in mind that Google reads your content like a robot which means you need to organise your content logically; if you do, you might even get your own snippet. If you don’t, forget about ranking in position zero.

And finally, something which goes without saying…

Don’t Forget Social Media For SEO

Some people will tell you that social media has nothing to do with SEO.

They are wrong… GIF Source

As we know, Google takes into account thousands of pieces of information in order to rank your website. When someone searches for a topic within your subject area, search engines do consider social media in rankings.

In particular, they look at:

  • How active your social media accounts are;
  • How up to date they are;
  • How many shares your website gets.

It has also been proven that a strong presence on social media has a positive correlation with better website rankings.

So there 😛 GIF Source

And don’t forget, social media offers 2.7 billion social media users. You’d be crazy not to utilise it as a sales tool.

So What Now?

SEO is sometimes over complicated. It’s all a matter of knowing what strategy to employ, putting in the hours and being patient.

As we know, 95% of websites/content can take up to 12 months to rank well in Google, however, if you get it all right, you may just find yourself ranking in a day:

How Long Does It Take To Rank In Google

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By James Rowland, Business Development Director at Neathouse Partners Ltd

Website Design: Inclusive Experiences Part 1 Visual: Colours and shapes

By Nick Heywood on the MSc Digital Marketing Management award

Why is accessibility important?

In order for the consumer to have an overall positive experience, it is strongly recommended that your project is designed to be inclusive. If the right accessibility isn’t in place, it could exclude consumers who may struggle or even be unable to interact with the project. The information that will be covered in this blog series can be applied to digital projects ranging from websites to computer games.

Visual Colours

Visual Colours

Visual: Colours and shapes

Visual aspects are crucial in any digital project, the appearance of your content is the first thing most consumers see, and influences how they will interact with it.

Using colour schemes/overlays

Using colour schemes/overlays

Colour-orientated design

This can be a tricky one, the use of colours can aid the experience for some consumers, it can however also hinder others if substitutional elements aren’t implemented.

Colour Schemes/overlays

Let’s start with how colour can aid experience, consumers with conditions such as Dyslexia and/or Irlen Syndrome can struggle to read against certain contrast and colours, due to struggles including the processing of spectral light, which influences how they process visual information; the use of coloured overlays to tint colours in front/behind the text can ease readability for them.

There is software that can help them with this online such as ColorVeil and nOverlay, although other platforms would benefit from access to alternative text colour schemes.

Alternate text colour schemes refer to the colour of the text, and the background behind it, especially in sections containing large bodies of text, or requiring quick reference during interaction. Providing options for the consumer to alter them provides an opportunity to not only tailor the experience to their needs, but also make it their own.

Colour schemes to take into consideration are shown in the image below

Text-Comparison on different colour backgrounds

Text-Comparison on different colour backgrounds

Taking font style and size into consideration can also aid this experience, Sans-Serif style fonts tend to be more comfortable to read, an extensive list of similar/other fonts to consider can be found at Dyslexic.com.

Communicating through shapes

If you rely on only colours to communicate functionality or change to consumers, it will be inaccessible to anyone who has a form of colour-blindness. Colour-blindness is a colour vision deficiency that affects how many colours a person can see in general; average colour vision is formed by three colour receptors in our retinas that process red, green, and blue, whereas a colourblind person will lack one or even all of them. The image below makes an accurate comparison of how people with various conditions perceive colours through their vision.

Colours perception for various conditions

Colours perception for various conditions

Photo Credit: Cole Seidner

This is why using various shapes can also help communicate your design, for example: how iOS Mail uses circles and Flag symbols to identify content you may wish to check, or how Twitter “fills” the Like/Love symbol to indicate you have Liked/Loved a post (see example below).

The role of colour and grey-scale options

The role of colour and grey-scale options

Viewing your content in a Greyscale colour filter is a good way of reviewing if colourblind individuals are able to visually process the information without the need of colour. Most modern smartphones have this feature under their Accessibility settings, up-to-date versions of Windows 10 (Windows+Ctrl+C) can also do this, Macs can do this via Universal Access in their System Preferences, it’s also feasible in Linux with plugins.

Following these steps in your project design will take it one step further to becoming an inclusive experience for consumers. Next time, we will be looking at how to communicate information that can’t always be seen or heard.

Nicholas Heywood

Twitter – LinkedIn – Portfolio

MSc Digital Marketing Management Student (Full Time)

How Influencer Marketing Could Benefit Your Business

Influencer marketing focuses on using key leaders to drive your brand’s message to the market. Rather than marketing directly to this large group, you instead hire or pay these influencers to inspire and get the word out for you.

According to McKinsey, Influencer Marketing generates double the sales of paid advertising, as well as three times the amount of “word of mouth” messages. Furthermore, it results in recommendations – where people are up to fifty times more likely to purchase.

Influencer marketing could benefit your business in a number of ways, and you should consider using it because:

  • It’s more authentic than an advert.
  • It’s more cost effective than many other marketing channels.
  • It provides shareable content, which could amplify results exponentially.
  • You can effectively target a new audience.
  • It’s a way to create real-time engagement.
  • It’s an easy way to build trust with your customers and future customers.

Two cases come to mind where Influencer marketing benefited the business and the influencer, such as Youtube star PewDiePie teaming up with the makers of horror film ‘As Above, So Below’ – creating a number of videos in which he completed challenges and tasks set in the catacombs in which the film was set. This resonated with his then 27 Million subscribers, and received nearly double the views that the trailer for the film did.

The other, according to Neoreach, is American retail giant Walmart teaming up with former Vine star Meghan McCarthy. Meghan posted on Snapchat, Instagram, Twitter and Youtube, putting her stamp of approval on the promotion that she was promoting. Her posts gathered hundreds of follow up posts and tweets, an impact that no television ad campaign could make.

The Big Influencers for 2018

According to Forbes, some of the top influencers of 2017 are going to be even bigger in 2018. 

If the budget is there, then these are the kind of people that you want influencing customers to buy into your product or brand.

These include gaming maestro Markiplier, Keynote speaker and entrepreneur Gary Vaynerchuk, cooking whiz Rosanna Pansino, six-year-old Ryan ToysReview and powerful lady Lilly Singh.

Whilst all of these people have the majority of their following on YouTube, they are also influencers on the likes of Instagram and Facebook and could cost a hefty sum.

Some of these people may be out of your price range, but if you can find a local influencer to promote your product, then that may be worthwhile to your business.

.

Regan Foy (Twitter / LinkedIn)

Staffordshire University Students’ Union

MSc Digital Marketing Management Student (Full Time)

Google AdWords Basics: What Beginners Should Know

When starting out with Google AdWords, it can be very confusing. There are many aspects to consider and it is easy to waste a lot of money very quickly.

Google AdWords has much more to offer than the basics but it is very complicated to do well.

Nevertheless, having reviewed various accounts in my time, there are some basics beginners miss and MUST know about.

Keywords

Having a keyword strategy in place is imperative. Beginners go wrong by picking 100’s or even 1000’s of keywords and bidding on all of them.

Google Keyword Planner

This will bleed your budget before knowing what keywords convert and which do not. You will very likely end up with no budget left and no return on investment (ROI).

What they must do is hone in on the ones which matter.

Take a step back and think about your target audience and ask yourself:

  • What do they want?
  • What will they specifically search for?

At the start of any Google AdWords campaign, it is better to be narrow with your keywords than too broad.

Over time, you can broaden your campaign by using a more detailed keyword strategy, such as the Single Keyword Ad Groups (SKAG’s) strategy.

It’s also important to check your negative keywords daily, or if you do not have the time, at least once a week as a minimum.

Conversions

A conversion is a process of showing an outcome from a click on your website.

This could be to gain a potential leads contact details, download an e-book or making a sale.

This easiest way to set this up on your website it by having a specific ‘Thank You’ page which can only be accessed when someone completes the outcome and link your conversion to that page. There are other ways, but this is the simplest. There is lots of free advice online to help you do this.

Google Conversions

Once this has been completed, you can then analyse what keywords are the best for you (and to know your campaign is working), and what keywords do not work so you can stop budget spend on what doesn’t work – and maybe funnel more budget into the keywords that do (just my logical suggestion).

Once you’ve set up conversions, you need to know your cost per conversion breakpoint.

Without knowing this, you will not know your maximum bid you can budget for to make a
‘return on ad spend’ (ROAS).

Here are 5 steps to working out your cost per conversion breakpoint.

This is vitally important as if pay-per-click (PPC) campaigns are too expensive you may need to rethink your marketing strategy. Dropbox is a good example. They had an aggressive AdWords PPC campaign, but it was quickly stopped when they had a $300 customer acquisition cost. Instead, they introduced a free referral program.

Ad Copy

Oli Gardner from Unbounce suggests that 98 percent of ads are a waste of money. What you do not want when you’re first setting up your AdWords campaign is bad ad copy.

Good ad copy can boost your click through rate (CTR) and thus positively affect your quality score (QS) which will result in a cheaper cost per click and increase your potential ROI.

In order to have good ad copy, follow these 5 steps:

  • Use Statistics – Statistics in your ad copy are a great way of grabbing attention and differentiating ads from your competitors.
  • Remove Pricing – analysis of top performing ads shows just 40 percent of top-performing branded ads and 37 percent of non-branded ads included pricing.
  • Use Promotions – It’s no secret, using promotions and discounts in ads are older than time itself, and guess what, they work!
  • Punctuation! – Use exclamation marks. SEJ found a significant increase in CTR when testing ad copy with an exclamation mark, and without one.
  • Appeal to Emotion – Ads that appeal to people’s emotion can result in positive results with their CTR. You can even use a headline analyser to test your headline out.

Google AdWords Ad Copy Template

Post Click Strategy

So you’ve found the best keywords, you’ve got great ad copy with a high CTR and you’ve set up conversions, but you’re not actually getting any. This is where your post click strategy comes into play.

You need to make sure you have a landing page specifically targeting the Keyword the visitor has come to the website from. If they want to buy frozen vegetable, the landing page should be about buying frozen vegetables.

The best way to design your landing page is by firstly, creating a page within the parameters of best practice for Conversation Rate Optimisation (CRO) techniques, and then A/B testing the pages with various controlled variables.

Unbounce is a great tool for creating and then split testing pages.

Basics Covered, But What Next?

Don’t make the mistake of thinking once you’ve mastered the basics, that’s all there is to Google AdWords.

There are numerous additional elements you will need to research and add to your account as you learn, these include:

  • Ad Extensions;
  • Google Display Network;
  • Advanced Settings.

As with anything in Digital Marketing, the more you learn, the more pitfalls you’ll avoid which will result in greater success for you and your business.

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By James Rowland, Business Development Director   at Neathouse Partners Ltd